Non Verbal Communication in Italy

5 Feb

Summary:  Out of all the countries in Europe Italy uses the most body language to communicate.  The people are very tactual even in business.  There are some interesting customs when it comes to business communication.  Family and Culture are the most important parts of life in Italy. 

Analysis of Italian Non-Verbals: 

  1. The handshake is used in Italy with everyone you meet, but women must hold their hand out first. 
  2. If you don’t hold eye contact while speaking Italians will think you’re hiding something or lying.
  3. Business cards are handed out only when you first meet someone, and are not to be placed in your pocket.
  4. Business decisions are generally made before meetings.  Meetings are used to discuss morale, not make decisions.
  5. Drinking alcohol without eating is rare, and any type of drunkenness is frowned upon.

Relation to U.S:

  1. Gender doesn’t matter for extending their hand first for handshake.
  2. Holding eye contact is important while speaking, and helps build trust.
  3. You can hand out business cards anytime, and it’s okay to put them in your pocket.
  4. Meetings can be used for either discussions or decision making.
  5. Drinking without eating is okay, and responsible drinking is encouraged. 

Stengths:  The article covered a lot of information about business etiquette in an office, lunch, or dinner setting.

Weaknesses:  The article didn’t feature anyone from Italy.  There was also not very much specific information as to when and where you should use some of the advice.  The article also didn’t include anything about what to do when traveling to Italy.  Travel is probably the most important part of doing business in a foreign country. 

Explanation:  I learned a lot of facts from the article.  Italians use the most body language out of every European nation!  It is extremely important to be aware of your posture and movements when doing business in Italy.  English is very common in business, but you may need an Italian interpreter.  Italians are also very generous gift givers.  They always give gifts wrapped and expect you to open them in front of the giver.

Citation: http://www.ediplomat.com/np/cultural_etiquette/ce_it.htm

 

One Response to “Non Verbal Communication in Italy”

  1. jakewaldrup February 11, 2013 at 1:07 am #

    I learned a lot about communication in Italy from your post. I find all of the differences in non-verbal communication from the United States to other countries around the world very interesting.

    Jake Waldrup

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